Refund policy

30-Day Returns
You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging. Proof of purchase is required.

How to Start a Return
All returns require approval before shipping. Email sales@hmicovers.com with your order number and the reason for the return. Once approved, we'll send a return shipping label and instructions. Items sent back without prior approval will not be accepted.

Return Shipping and Restocking Fee
Return shipping is the customer's responsibility. Approved returns of non-defective items are subject to a 20% restocking fee, which is deducted from your refund. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged in transit, defective, or not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and the packaging. Please keep the original box and packing materials, as the carrier may need to inspect them.

Non-Returnable Items
Custom engraved items and special-order products are made to your specifications and cannot be returned unless they arrive damaged or defective.

Exchanges
We don't process direct exchanges. To get a different item, return the original for a refund and place a new order.

Refunds
Once we receive and inspect your return, we'll notify you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.

Questions?
Email sales@hmicovers.com and a real person will get back to you.